When a Customer Won't Pay
Chasing up customers for payments hurts your cash flow. This guide focuses on what to do when customers will not pay, covering your debt recovery options in the UK.
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Protect your cash flow: Recover overdue invoices quickly and keep good customers without burning the relationship.
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Know your options before court: Understand when to negotiate, when to send a letter before claim and when litigation is worth it.
What's inside
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Managing Your Debts Practical steps to invoice well, set clear payment terms and follow up overdue accounts before they become a problem.
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Before Taking Your Matter To Court How to weigh the cost of recovery against the size of the debt and check whether the debtor can actually pay.
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Letter Before Claim What a strong letter before claim must include, and why it often prompts payment without going to court.
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Enforcement Options The main ways to enforce a judgment, from writs of control to third-party debt orders and charging orders.